Shipping Policy

📋 ACCEPTANCE & BINDING AGREEMENT

By placing an order with UPAIRY, you confirm that you have read, understood, and agreed to be legally bound by this Shipping Policy, our Refund Policy, and Terms of Service. This Shipping Policy constitutes a binding agreement between you and UPAIRY.

• Jurisdiction: Governed by the laws of the jurisdiction where UPAIRY is registered, without regard to conflict of law rules, unless otherwise required by applicable consumer protection laws.
• Disputes: For U.S. customers, disputes may be resolved via binding arbitration under the American Arbitration Association (AAA) Consumer Rules; for all others, per our Terms of Service.
• Eligibility: Customers must be 18 years or older to place an order.

⏳ PROCESSING TIMES

Standard Orders: Processed within 1–3 business days.

Peak Seasons: Processing may extend to 5 business days during holidays and major promotions.

Business Days refer to Monday through Friday, excluding public holidays.

🚚 SHIPPING TIMES BY REGION

USA: 4–7 business days (HI, AK, and military addresses may take 3–6 additional days)

UK, Europe, Australia: 4–8 business days

Canada: 4–8 business days

Rest of World: 5–10 business days

Note: Timeframes are estimates and may vary due to customs, weather, or carrier-related delays.

FREE SHIPPING THRESHOLD: We have free shipping on all orders above $55USD or equivalent. This free shipping code cannot be combined with product discounts. The larger discount is always applied.

💰 DUTIES, TARIFFS & CUSTOMS

We cover all duties, tariffs, and import fees on your behalf to ensure a smooth delivery. Customers will not be charged additional fees upon delivery. However, international customers acknowledge that packages may be held by customs and delivery timelines may be extended by regulatory processing.

🔎 TRACKING & DELIVERY CONFIRMATION

Tracking Information: Sent via email within 24–48 hours of dispatch.

Tracking Page: Accessible from the confirmation email.

Carrier Updates: Real-time status available on our website and carrier websites.

Delivery Confirmation: A package marked "Delivered" by the carrier is considered proof of delivery.

❌ FAILED DELIVERY & ORDER CANCELLATION

Orders can be cancelled or updated within 6 hours of placement. After that, modifications may not be possible. If delivery fails due to incorrect address, refusal to accept, or absence of recipient, the package will be returned to UPAIRY at customer's expense. Reshipping costs and applicable duties will be deducted from any refund.

📦 DELIVERY ISSUES

Missing Packages: If tracking shows "Delivered" but the customer hasn’t received the item:

• Check all delivery locations (porch, mailbox, neighbors)
• Wait 24 hours – carriers may mark as delivered prematurely
• Contact Us at upairyshop@gmail.com within 7 days of the delivery date

Documentation required: Order number, photos of delivery location, and signed affidavit (we will provide a form).

Damaged Packages: Photograph package before opening, document all damage, and save original packaging. Email upairyshop@gmail.com within 48 hours of delivery with: Order number, photos of damage and packaging, and description of the issue.

⚖️ LIABILITY LIMITATIONS & RISK ALLOCATION

Merchant Liability Limits: UPAIRY's liability is limited to a maximum of the purchase price of the ordered products. Exclusions: No liability for consequential, incidental, or punitive damages. Time Limit: Claims must be filed within 30 days of delivery. Proof: Claims must include sufficient evidence.

Force Majeure: We are not responsible for delivery issues caused by natural disasters, government interventions, labor strikes, carrier disruptions, civil unrest, terrorism, war, technology failures, or pandemic-related issues.

Customer Risk Acknowledgments: By ordering, customers accept the risk of delays beyond estimated timelines, customs seizure or return of packages, package theft after successful delivery, additional international costs, and product condition affected by extended transit.

🛡️ FRAUD PREVENTION & SECURITY

• AVS Verification: Billing and shipping address must match
• Suspicious Orders: May require ID verification
• High-Value Orders: May include signature on delivery
• Tamper-Proof Packaging used for sensitive or high-value shipments

📞 CUSTOMER SUPPORT

Email: upairyshop@gmail.com

Response Time: 24–48 business hours.

Include in all correspondence: Order number, photos (if relevant), tracking number, and description of the issue.

🔄 POLICY UPDATES

This policy may be updated at any time. Continued use of our services constitutes acceptance of any changes. We notify recent customers of material changes via email.

🧾 INTEGRATION WITH OTHER POLICIES

This Shipping Policy functions alongside the Return & Refund Policy, Terms of Service, and Privacy Policy. If policies conflict, precedence is given in this order: Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy.

✅ CUSTOMER ACKNOWLEDGMENT CHECKLIST

By placing an order, you acknowledge:

• Delivery times are estimates, not guarantees
• International packages may incur customs delays
• You are responsible for entering the correct address
• You will contact us first before initiating disputes or chargebacks
• Delivery confirmation equals successful delivery
• You understand the investigation process for lost/damaged packages
• You accept our liability limitations and force majeure terms
• You are 18 years or older
• You agree to arbitration and jurisdiction provisions in our Terms of Service
• We may verify high-risk or high-value orders